Privacy Policy
Effective date: June 30, 2026 · Last updated: August 27, 2026
RackStack Pro is operated by Virtisphere Inc DBA RackStack Pro ("we," "us," or "our") — a woodshop inventory and project management service. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using RackStack Pro, you agree to the practices described here.
1. Information We Collect
Account information
When you register, we collect your name, email address, and password (stored as a hashed value — we never see your plaintext password). If you sign in with Google or Microsoft, we receive basic profile information (name and email) from that provider.
Organization and shop data
We store the shop/organization name, member roles, and any inventory, project, or takeoff data you enter into the platform. This data belongs to you.
Usage data
We collect basic usage information such as log-in timestamps and feature interactions to help us improve the product. We do not sell this data or use it for advertising.
Communications
If you contact us by email or submit feedback, we retain that correspondence to respond and improve our service.
2. How We Use Your Information
- Provide, maintain, and improve the RackStack Pro platform
- Authenticate your identity, including two-factor authentication, and enforce organizational access controls
- Send one-time verification codes by email — for new-device sign-in verification, email confirmation, and step-up confirmation of sensitive account actions
- Send transactional emails (account confirmation, password reset, team invitations)
- Respond to support requests and feedback
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with applicable laws and regulations
We do not sell your personal information. We do not use your data for advertising or share it with data brokers.
3. Third-Party Services
We use the following infrastructure providers to operate the platform. Each has its own privacy policy.
Supabase
Database, authentication, and file storage. Your account credentials and inventory data are stored in Supabase infrastructure hosted on AWS.
Vercel
Hosting and content delivery. Web requests to RackStack Pro are served via Vercel's edge network.
Resend
Transactional email delivery. Used only for account-related emails (confirmation, password reset, invitations, sign-in verification codes, and other account-security codes). We do not send marketing email.
Stripe
Payment processing for paid subscriptions. Stripe collects and processes your billing details directly under its own privacy policy; we do not store full payment card numbers.
4. Data Retention
We retain your account and shop data for as long as your account is active. If you close your account or request deletion, we will delete your personal information and shop data within 30 days, except where retention is required by law. Anonymized or aggregated data may be retained for product analytics.
5. Your Rights
Depending on where you are located, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Export your data in a portable format
- Object to or restrict certain types of processing
To exercise any of these rights, email us at legal@rackstackpro.com. We will respond within 30 days.
6. Security
We use industry-standard measures including TLS encryption in transit, encrypted-at-rest storage via Supabase, hashed passwords, email one-time codes for new-device sign-in verification (with an optional authenticator app), re-verification of sensitive actions, and row-level security policies to isolate each organization's data. No system is perfectly secure; if you believe your account has been compromised, contact us immediately.
7. Children's Privacy
RackStack Pro is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us their information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top and notify account holders by email for material changes. Continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us
Questions or concerns about this Privacy Policy? Reach us at legal@rackstackpro.com.